Template Details

Template ID

terra-otp-v1.6

Spec Ref

§6.1 Online Authentication

Trigger

Vendor or hospital user requests OTP login

Sender

[email protected]

Priority

High

Expiry

5 minutes

Domain Check

Validated against tenant domain allowlist (§6.1)

Dynamic Fields

{{user_name}}
{{otp_code}}
{{expiry_min}}
{{ip_address}}
{{tenant_name}}

From:TERRA <[email protected]>

To:[email protected]

Subject:🔐 Your TERRA verification code: 4 7 2 9 1 8

T

TERRA

Verify your identity

Hi J. Martinez,

We received a sign-in request for your TERRA account at Cascade Healthcare IDN. Use the code below to complete your login:

4

7

2

9

1

8

⏱ This code expires in 5 minutes.
If you didn't request this code, you can safely ignore this email. Your account has not been accessed.

Request details:
IP Address: 10.0.1.xxx
Time: March 3, 2026 at 9:15 AM EST
Device: Chrome on iPad
Tenant: Cascade Healthcare IDN

Template Details

Template ID

terra-recall-alert-v1.6

Spec Ref

§12 FDA Service Integration
§8.3 Item States (Recall flag)

Trigger

FDA recall matches tote inventory via GTIN

Sender

[email protected]

Priority

Critical

Recipients

Hospital Admin + affected vendors

Dynamic Fields

{{recall_class}}
{{product_name}}
{{fda_ref}}
{{gtin}}
{{vendor_name}}
{{affected_locations}}
{{item_count}}

From:TERRA Alerts <[email protected]>

To:[email protected]

Subject:🚨 [CLASS I RECALL] Spinal Cage System — 2 items in your tote locations

T

TERRA

🚨

FDA Class I Recall Detected
Immediate action required — this recall involves a serious health risk.

Recall Alert: Spinal Cage System

Hi Sarah,

TERRA has detected an FDA recall that matches items currently in your vendor tote locations. The recall flag has been automatically applied to affected items. Vendors cannot remove this flag — it is system-generated per §8.3.

Recall Details

FDA Reference	`Z-0389-2026`
Classification	Class I — Life Threatening
Product	Spinal Cage System
GTIN	`00846804090`
Vendor	Medtronic
FDA Posted	February 20, 2026

Affected Tote Locations

Facility	Tote Location	Items
Willowbrook Medical	OR-3 Tote A	1
Willowbrook Medical	OR-5 Tote A	1

View Recall in TERRA →

Recommended Actions:
1. Coordinate with vendor to quarantine affected items
2. Verify item status in Recall Exposure view
3. Vendor should Check Out recalled items immediately
4. FDA data source: openFDA Enforcement API

This alert was generated automatically by TERRA's FDA recall matching engine. Recall flags are system-driven and cannot be manually set or removed by vendors (Spec §8.3).

Template Details

Template ID

terra-sla-breach-v1.6

Spec Ref

§10.1 Compliance Rule
§10.2 SLA Configuration

Trigger

Items exceed SLA threshold (SurgeryDate vs CurrentTime)

Sender

[email protected]

Priority

Critical

Recipients

Hospital Admin

Dynamic Fields

{{vendor_name}}
{{breach_count}}
{{sla_threshold}}
{{compliance_pct}}
{{facility}}
{{items_detail}}

Note

Emergency-flagged items are excluded from breach metrics (§10.2)

From:TERRA Alerts <[email protected]>

To:[email protected]

Subject:⏱ SLA Breach: Zimmer Biomet — 12 items exceed 24h threshold at Willowbrook

T

TERRA

⏱

Compliance SLA Breach
12 vendor items have exceeded the configured SLA threshold past their surgery date.

SLA Breach: Zimmer Biomet

Hi Sarah,

TERRA's compliance engine has detected that 12 items from Zimmer Biomet have exceeded the 24-hour SLA threshold past their scheduled surgery date. The vendor's compliance rate has dropped to 72%.

Breach Summary

Vendor	Zimmer Biomet
Items in Breach	12
SLA Threshold	24 hours
Avg Overdue	38 hours
Compliance Rate	72% (was 91%)
Facility	Willowbrook Medical Center
Location	Cath Lab 1 Tote A
Emergency Items	2 excluded from metrics

Affected Items (Sample)

Item	GTIN	Surgery Date	Overdue
Knee Implant System	`00846804301`	Mar 1	48h
Tibial Baseplate	`00846804305`	Mar 1	48h
Femoral Component	`00846804310`	Mar 2	26h

Showing 3 of 12 items

Review SLA in TERRA →

How SLA is computed: Compliance = SurgeryDate vs CurrentTime. For offline-synced events, server sync time is used (§10.1). Emergency-flagged items are excluded from breach metrics (§10.2).

Template Details

Template ID

terra-session-summary-v1.6

Spec Ref

§9.1 Scan In
§9.2 Use
§9.3 Keep
§9.4 Check Out

Trigger

Vendor completes a scan session (logout or session end)

Sender

[email protected]

Priority

Normal

Recipients

Vendor Rep + Hospital Admin

Dynamic Fields

{{vendor_rep}}
{{vendor_name}}
{{facility}}
{{location}}
{{events}}
{{liability_version}}

From:TERRA <[email protected]>

To:[email protected], [email protected]

Subject:📋 Session Complete — J. Martinez (Stryker) · 8 events at OR-3 Tote A

T

TERRA

Vendor Session Complete

Hi Sarah & J. Martinez,

A vendor session has been completed at Willowbrook Medical Center. Below is a summary of all events recorded during this session.

✅

Session completed successfully.
8 events recorded. All items had valid surgery dates.

Session Details

Vendor / Rep	Stryker · J. Martinez
Facility	Willowbrook Medical Center
Tote Location	OR-3 Tote A
Duration	12 minutes
Liability	Accepted (Terms v2.1)

Event Summary

Event	Item	GTIN	Surgery Date
Scan In	Hip Stem Size 14	`00846804058`	Mar 5
Scan In	Acetabular Shell 52mm	`00846804090`	Mar 5
Use	Femoral Head 28mm	`00846804113`	Mar 3
Use	Bone Screw 30mm	`00846804180`	Mar 3
Keep	Trial Heads Assorted	`00846804200`	Mar 8 ←
Check Out	Retractor Set	`00846804220`	—

Showing 6 of 8 events

View Full Session in TERRA →

Template Details

Template ID

terra-offline-sync-v1.6

Spec Ref

§7.4 Sync Behavior
§7.3 Offline Event Rules

Trigger

Vendor reconnects and syncs offline events

Sender

[email protected]

Priority

Normal (High if conflicts)

Recipients

Vendor Rep + Hospital Admin

Dynamic Fields

{{vendor_rep}}
{{total_events}}
{{synced_ok}}
{{conflicts}}
{{rejected}}
{{device_id}}
{{offline_duration}}

Key Rules

FIFO sync, de-dupe by eventId, server timestamp for SLA (§7.4)

From:TERRA <[email protected]>

To:[email protected], [email protected]

Subject:🔄 Offline Sync Complete — 7 events synced · 2 conflicts resolved

T

TERRA

Offline Sync Report

Hi Sarah & J. Martinez,

A vendor offline session has been synced to the TERRA server. Below are the results.

🔄

Sync completed with 2 conflicts.
7 events processed. 5 synced OK, 2 conflicts resolved by vendor.

Sync Summary

Vendor / Rep	Stryker · J. Martinez
Device ID	`TERRA-DEV-892A`
Offline Duration	3h 13m
Total Events	7
Synced OK	5
Conflicts	2 (resolved by vendor)
Rejected	0
SLA Method	Server sync timestamp

Conflict Details

Item	Vendor Action	Server State	Resolution
Femoral Head 28mm	Use (Implanted)	Checked Out	Kept Local
Acetabular Shell 52mm	Scan In	Already Scanned	Kept Server

Compliance Note: SLA calculations for offline events use server sync time, not device time (§10.1). Extended offline periods may affect compliance scores.

View Sync Details in TERRA →

Template Details

Template ID

terra-contract-upload-v1.6

Spec Ref

§11.1 Upload Requirements
§11.2 Matching Precedence

Trigger

Hospital Admin uploads Items Master Contract CSV/XLSX

Sender

[email protected]

Priority

Normal

Recipients

Hospital Admin who performed upload

Dynamic Fields

{{dataset_name}}
{{vendor}}
{{total_records}}
{{matched}}
{{unmatched}}
{{match_rate}}
{{contract_value}}

From:TERRA <[email protected]>

To:[email protected]

Subject:📄 Contract Upload Complete — Stryker Ortho 2026 · 97% matched (412 records)

T

TERRA

Contract Upload Complete

Hi Sarah,

Your Items Master Contract dataset has been processed successfully. Below is the matching summary.

✅

Upload processed — 97% match rate.
412 records uploaded, 399 matched by GTIN. 13 items need manual review.

Upload Summary

Dataset Name	Stryker Ortho 2026
Vendor	Stryker
File	`stryker_ortho_2026.xlsx`
Total Records	412
Matched (GTIN)	399 (97%)
Unmatched	13
Contract Value	$1,800,000
Effective	Jan 1, 2026 — Dec 31, 2026

Matching Precedence (§11.2):
1. GTIN (primary match key) — used for this upload
2. Normalized alternate identifier (if configured)
3. Manual override (future release)

Unmatched Items (Sample)

GTIN	Item Name	Contract Price
`00846804999`	Revision Stem XL	$6,200.00
`00846805001`	Bearing Surface Kit	$3,100.00
`00846805015`	Custom Jig Set	$1,450.00

Showing 3 of 13 unmatched items

Review in Contract Datasets →

Template Details

Template ID

terra-welcome-v1.6

Spec Ref

§3.3 Initial Credential Handling
§6.1 OTP Authentication
§6.2 Liability Acceptance

Trigger

Armon Admin or Hospital Admin creates user / adds domain to allowlist

Sender

[email protected]

Priority

Normal

Recipients

Newly added user (vendor or hospital)

Dynamic Fields

{{user_name}}
{{user_role}}
{{tenant_name}}
{{vendor_name}}
{{login_url}}

From:TERRA <[email protected]>

To:[email protected]

Subject:👋 Welcome to TERRA — You've been added as a Vendor User at Cascade Healthcare

T

TERRA

Welcome to TERRA 👋

Hi J. Martinez,

You've been added as a Vendor User on the TERRA platform at Cascade Healthcare IDN. TERRA is used to manage vendor-owned tote inventory with full compliance tracking.

✅

Your access is ready.
Sign in using your work email — no password needed. We use secure one-time verification codes.

Getting Started

1. Sign in with your email
Use [email protected] to receive a 6-digit OTP code.

2. Accept Liability Terms
On first login, you'll accept the Vendor Liability Terms (required per session — §6.2).

3. Scan a tote location
Scan the QR code on any tote to set your working location.

4. Perform workflows
Scan In, Use, Keep, or Check Out items. Surgery date is mandatory for Scan In.

5. Offline mode (optional)
Set a 6-digit PIN for offline scanning (4-hour window).

Sign In to TERRA →

Your Access Details

Role	Vendor User
Vendor	Stryker
Tenant	Cascade Healthcare IDN
Email Domain	`@stryker.com` (allowlisted)
Authentication	Passwordless OTP (§6.1)
Added By	Sarah Mitchell (Hospital Admin)

If you did not expect access to TERRA or believe this was sent in error, please contact your hospital administrator.

Email Notification Templates

Template Details

Verify your identity

Template Details

Recall Alert: Spinal Cage System

Recall Details

Affected Tote Locations

Template Details

SLA Breach: Zimmer Biomet

Breach Summary

Affected Items (Sample)

Template Details

Vendor Session Complete

Session Details

Event Summary

Template Details

Offline Sync Report

Sync Summary

Conflict Details

Template Details

Contract Upload Complete

Upload Summary

Unmatched Items (Sample)

Template Details

Welcome to TERRA 👋

Getting Started

Your Access Details