Dashboard / SLA Configuration

SLA Configuration

Spec §10.2 — Per tenant: Configurable threshold. Emergency items excluded from breach metrics.

Compliance is computed based on SurgeryDate vs CurrentTime. Offline events use server sync time for SLA evaluation. (Spec §10.1)

SLA Threshold

24 hours
Items remaining in tote beyond this threshold after the surgery date will be marked as SLA breach.

Emergency Item Policy

Spec §10.2 — Emergency items excluded from breach metrics

Compliance Thresholds

Below the At Risk threshold
These thresholds determine the color coding in compliance dashboards

Current Compliance Summary

Overall Compliance 94.2%
1,247
Total Items
1,175
Within SLA
34
Approaching
38
In Breach
Emergency items: 12 (excluded from metrics)

SLA History

Date Changed Previous Value New Value Changed By
2026-02-15 48 hours 24 hours Sarah Mitchell
2025-11-03 72 hours 48 hours James Rodriguez
2025-08-20 24 hours 72 hours Sarah Mitchell